How To Cancel Helium 10 Subscription (2025 Guide)

Thinking about canceling your Helium 10 subscription?  If you’re ready to cancel permanently, the process is straightforward. 

Simply visit your account dashboard, navigate to “Plans and Billing,” and follow the cancellation steps. This will both cancel your subscription and delete your account in one process.

However, before making that decision, consider pausing your account for up to six months. This keeps your historical data safe, including keyword tracking and market insights.

Let’s explore your options for cancellation, account deletion, and refund requests in more detail below.

Before You Cancel Helium 10 Subscription

Your access to premium Helium 10 features will end immediately after cancellation. Here are a few things to know before you opt for account cancellation:

1. Tool access and usage: If you rely heavily on tools like Keyword Tracker or PPC Optimizer, this could disrupt your Amazon selling operations.

2. Billing: Check your current billing cycle before canceling. Some Helium 10 plans require minimum commitment periods, and early cancellation might trigger additional fees.

3. Data: Consider downloading all your important data beforehand. While Helium 10 stores your Amazon seller information, you might lose access to historical data after cancellation.

4. Customer Support: Customer support access ends with your subscription. Any future questions about past campaigns or data won’t receive official Helium 10 assistance.

5. Reactivating Account: If you decide to return later, verify if reactivation involves extra fees or account limitations before finalizing your cancellation.

How To Cancel Helium 10 Subscription

Note that cancellation of your Helium 10 Subscription is permanent and you can also choose to pause your account subscription instead.

Step 1. Log into Your Helium 10 Account

Log into your Helium 10 account, and click on your profile logo at the top right-hand corner of the screen. 

Step 2. Check Plans And Billings

Select Plans and Billings from the drop-down menu. This will open a new screen, which will display plan options.

Step 3. Select The Plan For Cancellation

Your subscription plan is stated at the top. In the chart under the heading, there will be a Cancel button. Click it, and a confirmation prompt will appear on your screen.

To move forward in the process, choose “Continue to Cancel.” 

Step 4. Select The Reason For Cancellation

Select a reason from the presets to proceed further with the cancellation. Then click on Next.

Step 5. Confirm Cancellation

On the next screen, you will also see an option to pause your subscription, switch to another plan, or chat with support. 

To continue with the cancellation, click on the Continue button at the bottom right side of the screen.

This will now cancel your Helium subscription. You will receive an email at your registered email address where you will be notified. 

Helium 10 Account Access After Cancellation

Before making the final decision to cancel, it’s important to understand what happens after cancellation. You’ll still have access to all paid services until the end of your current billing period, so you won’t lose functionality immediately.

However, be aware that canceling a Helium 10 plan also deletes your account and prevents reactivation. If you later decide to return, you’ll need to sign up for a new plan, and your previous data and settings might not be recoverable.

Alternative To Cancelling Helium 10

Consider pausing your account instead of canceling. This option lets Helium 10 store your historical data (including keyword and market tracking) for up to six months, giving you time to decide.

Helium 10 offers significant savings on their plans if you’re concerned about costs. You can save 25% per month when billed annually on select plans. If you change your mind, you can save a good amount by opting for the annual Helium 10 plan.

You can also choose to downgrade your Helium 10 plan to a lower tier. For example, you can switch from the Elite plan to the Diamond plan if you want without having to cancel. This can be done by going to your account dashboard’s ‘Plans & Billings’ option.

The cancellation process is straightforward, but if you find it challenging to follow, you can use the self-serve option to request changes through customer support chat or email support@helium10.com.

How To Pause My Helium 10 Account Instead?

Pausing your Helium 10 subscription is pretty simple and lets you take a break without losing your data. Here’s how to do it:

Step 1: First, go to your dashboard and click on your profile icon in the top-right corner. Select “Plans & Billing” from the dropdown menu.

Step 2: On the Plans page, find your current subscription and click the “Cancel” button underneath it.

Step 3: When the confirmation window appears, select “Continue to Cancel” to access the pausing options.

Step 4: You’ll need to provide some feedback about why you’re pausing. This helps Helium 10 understand your needs better.

Step 5: Next, review and check all boxes on the Details page to confirm you understand which features you’ll temporarily lose.

Step 6: On the third page, you’ll see the “Pause Subscription” option. Choose your preferred pause duration (1, 3, or 6 months) from the dropdown menu.

Step 7: Click “PAUSE SUBSCRIPTION” to confirm your choice. You should see a confirmation message if everything worked correctly.

Note: pause takes effect at the end of your current billing cycle. The nice thing about pausing (versus canceling) is that you won’t be charged during the pause period, but your account stays active, and all your data remains safe.

Your subscription will automatically reactivate after your chosen pause period ends. This is different from canceling, which would completely end your service and potentially delete your data.

Need a refund instead? Helium 10 also offers refunds to eligible members. Just contact their customer support team through live chat, and they’ll walk you through the process.

Does Helium 10 Have A Refund Policy?

Helium 10 offers a 7-day refund for new customers. If you’re not satisfied with their service, you can cancel within the first week of purchase and receive a full refund.

After this initial 7-day period, subscriptions become non-refundable. There are no credits or refunds for partially used periods, even if you don’t use the service.

When you cancel, you’ll still have access to Helium 10’s paid features until the end of your current billing cycle.

Remember to keep your payment information updated. Any refunds beyond the 7-day window are completely at Helium 10’s discretion.

You can contact customer support to submit a refund request or email support@helium10.com.

3 Popular Alternatives To Helium 10

These Helium 10 alternatives give you powerful tools to grow your Amazon business without breaking the bank. Each offers unique features to help you find profitable products and outperform competitors.

1. Jungle Scout

Jungle Scout offers a complete solution with standout features like its Supplier Database and Opportunity Finder. 

The platform helps you track product performance, find profitable keywords, and build optimized listings. 

Their Chrome extension makes research quick while shopping on Amazon. Annual plans give you significant savings compared to monthly subscriptions. 

While there’s no free trial, they do offer a 7-day money-back guarantee to test it risk-free.

Pricing: Starts from $29 per month when billed annually.

2. AMZScout

AMZScout excels at product research with a user-friendly Chrome extension similar to Jungle Scout. Finding products in your target niche is straightforward.

AMZScout takes it further by connecting you with suppliers for those exact items. The quick-view feature lets you compare products side-by-side, making decision-making faster. 

Testing shows AMZScout’s data is often more accurate than Jungle Scout, though it offers fewer advanced features that professionals might need.

Pricing: starts from $59.99 per month.

3. ZonGuru

ZonGuru shines with excellent keyword research tools that help you stay ahead of competitors in any niche. Their Niche Finder generates product ideas with one click, saving you hours of manual research. 

The ZonGuru Chrome extension makes product analysis simple while browsing Amazon. Sales Spy gives you reliable monthly sales data for any product you’re considering. 

The Easy Source tool connects you directly with suitable Alibaba suppliers. New users can try ZonGuru for free for 7 days.

Pricing: Starts from $29/month when billed annually.

Conclusion: Helium 10 Can be Canceled From The  Dashboard

Canceling your Helium 10 subscription doesn’t need to be complicated. But before you make your final decision, consider pausing your account instead to preserve your valuable historical data for up to six months. 

This gives you time to reconsider without losing your tracking information. If you’re set on canceling, the process takes just a few clicks through your account dashboard. 

Remember that cancellation also deletes your account, so download any essential data beforehand. Need a refund? Helium 10 offers them to eligible customers within their 7-day window. Just reach out to their support team via live chat for assistance.

Whatever you decide, weigh the impact on your Amazon business carefully. Your premium features end with your subscription, so timing your cancellation with your selling strategy makes all the difference.

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